RoomSpruceRoomSpruce support
A little help,
a clearer next step.
Questions about your room, your design visuals, or the app? Let’s work through them together.
Help us understand what happened.
For the quickest route to a useful answer, include the following in your email:
- Your iPhone model and iOS version.
- The RoomSpruce app version, if you have access to the app.
- What you were trying to do, the steps you took, and what happened instead.
- Any error message or AI task ID shown in the app.
- A screenshot, if it helps explain the issue. Remove any personal information you don’t want to share.
Please don’t send passwords, Apple Account credentials, payment card details, or other sensitive information. We do not need them to help you.
Common questions
Is RoomSpruce available to download?
RoomSpruce is coming soon for iPhone. This website introduces the app and provides a place to contact us before launch.
What can I create with RoomSpruce?
RoomSpruce is designed to help you arrange furniture in a 2D room layout, explore the scene in 3D, and create AI design visuals from a chosen camera view.
You can organize work in projects, save views, compare a source scene with its generated result, and present or export your ideas.
What should I do if an AI design is taking a while?
AI generation needs an internet connection. Check that your device is connected, and keep any task ID or error message shown in the app.
Stopping the wait in the app does not necessarily cancel a task that is already running remotely. If the status is unclear or an error continues, email support with the task ID and the approximate time the request was made.
Why does an AI result differ from my room scene?
AI-generated images are design concepts. Details, furniture, proportions, or materials can differ from the source scene. Use the source-and-result comparison to review those differences.
Check measurements and product details independently before making purchases or changes to a real room.
How do I manage or cancel an Apple subscription?
RoomSpruce has not launched yet. If you later subscribe through Apple, manage or cancel that subscription in your Apple Account subscription settings.
Follow Apple’s instructions for canceling a subscription. Deleting an app does not itself cancel a subscription.
How do I request a refund for an Apple purchase?
For a purchase billed by Apple, use Apple’s refund request process. Apple reviews refund requests and determines eligibility.
Please do not email us payment card details or your Apple Account password.
Privacy and data requests
To ask a privacy question or request deletion of personal data, email us with the subject “RoomSpruce privacy request.” Describe your request and include only the information needed to identify the relevant data.